FAQ - Login
This page will display FAQs about login.
| Order | Questions | Answers |
|---|---|---|
| 1 | How many login methods do we support? | Web: Account or phone number+ password App: Account or phone number + password or SMS verification code. H5(for service requests): SMS verification code |
| 2 | What kind of SSO can we support without additional development on our side? | 1. User name login detail solution: a. Provide a specific URL for the SSO client. b. Use the user name/email to login to the login page of the client directory. c. Create users in the Akila platform by using the same account/e-mail. d. Login successfully and return to Akila platform. e. After logging out, will be returned to Akila login page. 2. Microsoft AD detail solution: a. Customized login page & URL (i.e. harman.akila3d.com) with Microsoft SSO entry. b. Click the Microsoft SSO entry button, it will jump to MS AD login page. c. Enter the email address and password of MS AD correctly. d. Return to Akila Platform after successful login. e. After logging out, will be returned to customized login page |
| 3 | Do we support customized URL? | Yes. If you have this kind of requirement, please contact ourdeliver team in advance. |
| 4 | Do we support any MFA when login? | Currently no MFA support, this will be a project driven requirement. |
| 5 | How many data centers do we have? | We have 4 data centers: CN/SG/FR/US. |
| 6 | Why can't I log in even though I've entered the correct account number and password, and it says "account does not exist"? | Taking China's site as an example, you need to confirm if the current computer's network environment is within China's territory(including Hong Kong, Macao and Taiwan)If so, it may be due to an unstable network environment. In this case, you can solve the problem by using China's designated domain URL.If not, please check if you have enabled VPN. If so, please disable it first. If the problem persists even after disabling VPN and the account still shows as non-existent, please use China's designated domain URL.To obtain the specific domain URL, please contact us through the 'Service Desk' located at the bottom of the login page. |
| 7 | If I am in China, how can I access an overseas site? | It can be achieved by enabling a VPN node for the corresponding country to log in. |